Frequently Asked Questions

Are you a new company? How long have you been around?

Our business has been operating for more than six years, however we initially only traded in the wholesale market which is why you may not have heard of us. We're pleased you came to visit our new (and much more public) website.

Learn more About Us and our company philosophy here.

Where are you located?

Our office is located in Ultimo, Sydney, Australia.

Where can I visit your showroom?

Right here!

Everything we sell is listed here on our website. At present we do not have a physical showroom and we don't offer over-the-counter sales.

Where do you ship to?

We ship to addresses in Australia and selected countries overseas.

If you are located outside of Australia, you may want to contact us before ordering to ensure there aren't any issues shipping to your location.

What payment methods do you accept?

We accept direct transfers to our bank account for Australian customers and wire transfers for international customers.

We do not accept cash, however customers are welcome to make over-the-counter cash deposits into our account at any National Australia Bank branch. Please ask the teller who serves you to use your invoice number as a payment reference for the transaction.

Due to the nature of the products we sell, we can only deal in cleared funds so we DO NOT accept payment by credit card, debit card, personal cheque, company cheque, bank draft, PayPal, Moneygram, Western Union or BitCoin.

How is my order shipped?

We ship using Australia Post, Toll IPEC or FedEx, depending on your location. Once your order has been dispatched, you will receive an email containing your order's tracking number.

When will my order arrive?

Once your order has been dispatched, approximate shipping times are:

Australia (East coast): 3 days
Australia (Western states): 5 days

Please allow an extra day for rural areas.

International: up to 10 days, depending on the destination.

Can I collect my order in person?

Yes, you can collect your order from our Ultimo office by prior appointment. Please contact us to arrange a suitable time for pick-up.

Please note that our office does not have a showroom area.

Why do I have to provide ID?

The short version: it's the law.

The long version: The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (as amended) applies to purchases of bullion valued at AUD$5000 or more and requires us to identify customers who purchase more than this amount with cash.

Bullion is a very liquid and largely untraceable class of asset (just like cash) and therefore AUSTRAC - the federal government department responsible for monitoring potentially suspicious transactions - requires us to take reasonable steps to ensure we don't inadvertently support money laundering activity.

We understand how important privacy is to many people and we only collect personal information where we are required to do so.

What forms of ID do I have to provide and where do I send it?

Where ID is required, we use a standard 100-point ID check. Acceptable forms of identification include any two of the following documents:

- Driver's licence
- Passport
- A utility bill (showing your residential address)

Please post certified copies of these documents to:

The Compliance Officer
Bullion List Pty. Ltd.
PO Box 1107
Broadway, NSW, 2007

We recommend using Registered Post or Express Post Platinum to send us your certified identification documents.

What happens to my personal information?

Your personal information is kept secure in accordance with our company privacy policy and the Privacy Act 1988.

Certified identity documents are stored in a fire-proof safe located inside a bank vault. Staff access is restricted to only those with a "need to know".

What if I don't pay for my order?

We require payment to be sent within 24 hours of placing an order. We also require you to confirm that payment has been sent by providing us with a copy of the receipt you received from your bank (such as an internet banking receipt).

If we do not receive confirmation of your payment, we will contact you for an update on the status of your payment.

If we don't receive any payment at all from you, your account will be suspended and you will encounter problems ordering from us in the future. Please see our Ordering Policies page for more information.

Are there any taxes on precious metals?

Investment grade bullion is not subject to GST in Australia.

"Investment grade" bullion includes:

- Gold with a purity of 99.99% (or higher)
- Silver with a purity of 99.9% (or higher)
- Platinum with a purity of 99.5% (or higher)

Products which do attract GST include:

- Numismatic/collectible coins (including proof and coloured coins)
- Sovereigns and Krugerrands (both of which have a purity of only 91.7%)
- Palladium

Do you buy bullion as well as sell it?

Yes we do!

We buy bullion from all the ranges we sell on our website. If you have bullion from other mints or manufacturers you're very welcome to contact us and ask if we're interested in purchasing it.

How much gold and silver should I buy?

We are not licensed financial advisors and we don't know your personal circumstances and investment goals so we really couldn't say. We serve customers from all walks of life who own precious metals for many different reasons.

We reccomend that you speak with a professional, independent advisor to help you work out what would be an appropriate level of investment in precious metals for you.

What is the difference between bullion coins and bullion bars?

Bullion coins have the special status as 'legal tender' in the country that authorises their production. This means they have a nominal value as money in that country, worth the amount that is indicated on the face of the coin (known as the 'face value'). This status has a number of implications for the way bullion coins are taxed (or not taxed) in various jurisdictions and the way the authorities deal with counterfeit products (generally very, very harshly).

For some investors, coins may be a better option than bars, particularly if you indend on moving your bullion across interational borders or buying and selling with foreign parties.

In Germany, for example, silver bars are subject to a 19% Value Added Tax (VAT), which includes imported products, however silver coins are only taxed at a rate of 7%. This means that even though the base cost of a coin is generally higher due to a superior standard of manufacturing, German investors actually pay a lower price for silver bullion coins than they do for raw silver bullion bars. Unsurprisingly, silver bullion coins are much more popular in Germany than silver bullion bars.

If the international tax status of your bullion investments is of particular importance to you, you should seek independent financial advice.

What is the "spot price"?

The spot price is the current market price for each type of metal on the international wholesale market. Precious metals are traded all over the world, 24 hours a day and the price changes all the time according to supply and demand.

The spot price represents only the wholesale price for these metals in the form of huge, industrial-sized bars, not the price for the retail investment products which we sell.

How are prices for retail bullion products calculated?

Retail bullion products trade on a "spot plus premium" basis. The "spot" component is the price of the metal on the international commodities markets. The "premium" represents the manufacturing, packaging, transport and logistics costs of making these smaller sized bars, as well as our (small) profit margin.

Why is your spot price different to the one on the little graphs I see on other websites?

There are a number of websites which provide free spot price graphs to other webmasters to display on their sites, however these are mostly "for infomational purposes only".

We calculate our spot price from real quotes which we receive from parties we actually trade with.