Bullion List Ordering Policies

Price Confirmations and Binding Agreement

Once you have placed an order to buy or sell with Bullion List Pty. Ltd. ("Bullion List"), you have entered into a binding agreement. When ordering online, the price at which your order is submitted is the locked-in price. An order confirmation number will be sent to the email address listed in your account. You must ensure that your payment is dated within 24 hours to guarantee your price. We require you to confirm that payment has been sent by providing us with a copy of the receipt you received from your bank (such as an internet banking receipt).

Bullion List will only purchase bullion products from you after we have received them. Once a purchase price or rate is agreed upon and we have received the bullion from you, the price is locked in for you and the transaction may not be reversed, only offset at our current buy price. We require all items to purchased from you to be shipped to us and for you to provide us with a tracking number so we know the product is on the way.

Payment Options

Payment to Bullion List must be made via bank transfer for Australian customers or wire transfer for international customers. We DO NOT accept payment by credit card, debit card, personal cheque, company cheque, bank draft, PayPal, Moneygram or Western Union.
Large orders may be subject to additional documentation or screening and are subject to our approval.

Payment Instructions

Payment instructions will be issued on the final page of your ordering process and again by email after you place your order. Payment must be dated within 24 hours of your order date. Bullion List reserves the right to cancel orders that do not meet these requirements. Bullion List only accepts COD payments for orders being collected in person from our office. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to Bullion List, regardless of payment method and price confirmation.

Cancellation of Orders

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realise that rare situations occur where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during our normal business hours of 9:00 - 4:00 AEST Monday - Friday.

All cancellations are subject to our market loss policy plus a AUD$75.00 administration fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to Bullion List has occurred, it will be calculated and added to the AUD$75.00 administration fee. If applicable, you will need to pay any market loss by bank transfer and we will invoice you for the outstanding amount. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of Bullion List.

Our "Market Loss Policy" (Ask to ask policy).

When purchasing from Bullion List, once we have issued a confirmation number, the price is locked in for you and the transaction may not be reversed, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price(s) is your responsibility only if your order is cancelled. That amount will be charged to you, plus an AUD$75.00 administration fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Bullion List.

When selling to Bullion List, once we have received the bullion from you and a purchase price or rate is agreed upon, the price is locked in for you and the transaction may not be reversed, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price(s) is your responsibility. This amount will be charged to you, plus an AUD$75.00 administration fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Bullion List.

Bullion List reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Bullion List regardless of payment method and price confirmation. Your order with Bullion List may be cancelled if we do not receive payment within five (5) business days and we may, at our discretion, suspend your account with us.

Once you have placed an order with Bullion List, you have entered into a binding agreement.

Shipment of Your Items

Orders from Bullion List orders are shipped Registered via Australia Post, Toll IPEC or FedEx. Each package is fully insured and requires a signature upon delivery. Packages sent registered and insured mail usually take 3-10 business days to arrive, depending on the destination. Once an order has been dispatched, you will receive an order tracking number assigned by the shipping agent which may be used to track the status of your order via the shipping agent's website.

Bullion List fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbour, drop-off locations, YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if any items are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

Refunds and Returns Policy

Due to the volatile nature of the prices our products are bought and sold for, Bullion List does not offer refunds for investment grade bullion products. If the investment grade bullion products you receive are defective (for example, the product or product packaging is scratched, cracked, dented or damaged in some other way), we will be happy to replace the defective product on a like-for-like basis. Bullion List will offer a refund on numismatic (collector) items, provided we receive a request for a refund within (3) three days from the date on which the customer receives the item(s) and the item is returned to us in the condition it was received, including any original packaging. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Our Customer Service department will be able to provide instructions on how to return an item to us.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the item(s) and you are responsible for the cost of return shipping. Bullion List reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our office and discuss it with us. We will always do our best to accommodate you.

Pricing or Typographical Errors

We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occasionally occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Bullion List shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Additional Terms

Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Bullion List website on the page(s) describing the products.